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An Unparallelled Passion For Business
We have a passion for our business but we also have a passion for your business. Our expertise has made us the leader in our field and developing our knowledge and skills is what keeps us there. We provide guidance on the latest design, analysis, data management, collaboration and business process platforms to solve everyday challenges and improve business performance. Our team is committed to delivering technical excellence during implementation, technical support, training, consulting and change management services. Integrity is essential to the success of our business, so if we make a promise we will keep it. Through teamwork and partnership we will achieve the greatest success.
“Through teamwork and partnership we will achieve the greatest success.”
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Discover Cadline
Customer Satisfaction
Committed to Each Individual Interaction
Our commitment to excellence exists at every level of our business. Each individual business interaction is treated as an opportunity to demonstrate fantastic customer service. We are proud of our customer satisfaction record. Since the implementation of our independent Customer Satisfaction programme we have constantly achieved 9 or 10 out of 10 from over 6000 customers in the last year alone.
“Your feedback is essential to the continued success of our business”
This is only part of the story. We want your direct feedback too. Working with us gives you an insight into our business. You know when we are doing a good job or when we fall short. Your feedback is essential to the continued success of our business and it is encouraged and valued throughout our partnership.
Committed to Quality Assurance
“Our external auditors keep us on our toes!”
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What does our ISO Quality accreditation give you?
It gives you confidence. Confidence that we are committed to continual improvement and confidence that you will receive the highest levels of customer service throughout our business. More than this we will be honest. We will be completely transparent and provide the results of our external Quality Audits and any findings and recommendations that are reported. Our external auditors keep us on our toes! Every six months our ISO 9001:2015 certification is reviewed by DNV GL which gives us a great objective expert view of our performance and customer service record.
Charity Support
Cadline is committed to supporting a varied and far reaching range of charities. Below is an update on current projects
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Great Ormond Street Hospital
Great Ormond Street Hospital is close to our hearts and we have supported this charity for the last four years. Last month we purchased a syringe pump for £1,500 which provide accurate and continuous pain relief in critical medical care. There is a Trust wide shortage and the life span of a pump is 8-10 years.
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Two St Lucian boys in the wreckage of their home after the devastation of Hurricane Tomas
St Lucia
We are sending a container to St Lucia filled with adult and children’s clothes, footwear, towels, toys, games, books, writing materials etc. Andy West has reconditioned some redundant Cadline computers and these will be sent to a school in a deprived area along with some of the old training monitors. Thank you to everyone who has donated.
Sri Lanka
Along with two other donors we are paying for a boy to have life saving surgery in Sri Lanka. Sandaruwan is a 12 year old boy with a fatal spine condition. Without surgery his lungs will collapse within the next 10 to 15 years, leading to certain death. If the surgery is successful he will be able to lead a more or less normal life. The surgeon we have chosen is the medical lead in Sri Lanka, and has undertaken more than 300 such operations with 100% success rate. This complicated, 6 hour long procedure is scheduled for 9th October and the cost of the operation is USD 16,000.
Voice of a Woman
Is a charity that we have helped to establish in the UK that addresses a range of educational issues. The YLSR’s Youth Leadership Training Program was launched in 2010 at The South African High Commission in Trafalgar Square and helps to engage youth in socially responsible projects; the current project supported concerns sex trafficking. Nelson Mandela offered his support to this charity and Maureen O’Bryan, the charity founder, was invited to spend a day at his home in Johannesburg.
We supported, along with The University of Westminster, the launch of the VOW Mentoring Programme at The National Portrait Gallery in July this year. This program introduces inspirational business women, as mentors, to young women starting their further education and careers.
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